Our Work

Customer Data Strategy

Developing a practical, future facing, Customer Data Strategy for a major energy business in a fast changing industry

Insight, Reporting and Performance Strategy

Developing an integrated, data driven Insight, Reporting and Performance Management capability for a complex public sector organisation

Luxury Customer and CRM Strategy

Designing a Customer and CRM Strategy to support growth for a premium luxury manufacturer

Interactive Customer Personas

Designing and building interactive AI personas to support a step change in innovation, customer insight and decision-making for a consumer goods business

International Customer and CRM Strategy

Defining and delivering a Customer and CRM Strategy to unlock growth for an international manufacturing and consumer brand

Experience Journey and Design

Mapping the end-to-end student experience to inform experience design and service improvement for a large education provider

Rapid AI-enabled Insight Development

Accelerated, agile AI-Enabled Customer Insight and Persona development for a fast moving consumer brand

Future AI Landscape

Developing a future facing AI landscape and strategic foundation for a large education organisation

Customer Engagement and Loyalty

Designing a premium Owner Engagement program to protect brand value and drive long-term loyalty and growth for a luxury business

CRM Platform Strategy

Leading a CRM platform selection to support scalable growth for a premium luxury manufacturer

Customer and Stakeholder Listening

Building a scalable and responsive listening and voice of the customer capability for a large, complex public sector organisation

Insights Centre of Excellence Strategy

Shaping the strategy and operating approach for an enterprise Insights Centre of Excellence in a large retailer